WorldpayFinance

Re-branding 26 million daily payments.

Who?

Worldpay is an astonishing organisation. Without them, that payment you are considering doing today, probably wouldn’t work. Or certainly wouldn’t work as well.

Worldpay help businesses sell more. Whatever their size, whatever the business.

Starting as the brand ‘Streamline’ which you’ll still see on thousands of chip & pin devices, Worldpay now operate in over 40 countries and is a major global leader in payment processing.

They pioneered online payments for small and medium sized businesses and process millions of online payments every day. In fact Worldpay first provided Internet payment services in 1994, making it one of the first ever providers of such services.

From face-to-face transactions, to online and phone transactions, they provide an effective, secure payment service. Yet few people really know of the brand. It’s one of the financial world’s best kept secrets. But that is changing.

Why Rebrand? Worldpay was owned by RBS. Bain Capital and Advent International bought a majority stake. In late 2013 they took full ownership, valuing the company at over £2 billion. This new ownership has lit a fire under the organisation who has now stepped up it’s operation, with a new focus and a newly energised management team.

Research showed that most people think they know of Worldpay. But when questioned — many simply think they know the brand. We needed to help create a way to raise the public profile of the organisation and it’s many services.

Working with the senior management team we undertook the huge task of connecting all corners of the business. Worldpay not only operates in over 40 countries — it offers hundreds of services, products and bespoke solutions to some of the worlds biggest brands. Each of these services and products had it’s own name, often it’s own approach and many have their own branding.

It was a large group of sub-brands, endorsed brands and products that had evolved, rather than been designed. Time had come to unite the many.

It was time to create a symbol of change for the organisation, not just a change of symbol.

Simon ManchippFounder, SomeOne

The solution

This is a big brand, with big ideas and big ambitions. So we created a big Brand World for them to work right away, and keep working for them across all platforms, applications, products, services and future challenges.

We’ve created hundreds of proactive and practical applications.

Lead designer Thomas Dabner explains, ‘Because Worldpay operate on such a large scale it was important from the beginning to develop a core idea which would tell their whole story through their branding. Yes they process transactions and provide payment solutions, but what they really do is connect people. They enable buyers and sellers to interact with one another from anywhere in the world, seamlessly and with ease.

We have developed a world based on the idea of fluid connections which takes different forms depending on where you come into contact with Worldpay. From a bold light based brand property which echoes the trails of digital payments, right down to creating an entire suite of iconography that carries the same depth as the rest of the brand. Everything has been designed to be recognisable as Worldpay even when you can’t see a logo.

£51m
Revenue increase in 3 months since rebrand

It’s been an immense challenge, but one which hopefully has allowed us to help set a new precedent within the payments sector.’

There are many ideas behind the new work. Modern money not only helps pay people globally and at speed, it carries data with it about times, locations, sectors and frequency. This data is very useful to help build pictures that can help businesses better shape their operations. This idea of modern money inspired the creation of not only the loxodrome but a bespoke typeface, inspired by these paths that money create.

An exhaustive set of iconography to enable the brand to transcend language across the 40+ countries they operate in.

There’s a new logo, inspired by the data trails made by money as they travel around the planet seamlessly. (A loxodrome no less.)

Brand work for the new London HQ, including new systems for navigating almost 100,000 square feet of offices in the Lord Foster & Partners designed Wallbrook building in the City of London. The move to Wallbrook brings together 5 offices to one central state of the art London hub. We worked with TSK group on the interior design to bring the brand world into the space without it becoming repetitive badging.

600
new customers everyday

This is a very exciting milestone for Worldpay our people, our culture and our journey… We are investing heavily in growing and maintaining our market leading position and having the right base is key to that.

PHILIP JANSENCEO, Worldpay

“This is a significant step in evolving our business and our culture as we strive towards our goal of becoming the world’s leading independent payment processing company.”

We’ve created a full strategic approach to all of Worldpay brand communications.

Colour systems enable the brand to connect over many platforms — we’ve worked with Digitas LBi to launch an entirely new approach to the digital experience. The new website is a radical but logical departure for the entire sector.

New reporting documentation such as annual reports have been created using the new brand work and developed by Carnegie Orr.

“Our new brand reflects values that differentiate us in the market,” says Tony Catalfano, President and CEO of Worldpay US. “It is progressive, straightforward and authoritative, just as we are in the way we do business.”

9.5%
profits up in 3 months since rebrand

A full photographic toolkit has been created with photographer Simon Warren, launched with an exhaustive photoshoot that took the team from London to Miami to a variety of UK destinations.

‘Creating a photographic library for Worldpay was a mammoth project in itself. Photographic subjects covered everything from whole Airlines to individual market traders in London, to horse racing in Miami.

Within each photo we set ourselves the task of always having something red – be that a bikini, a hot air ballon or sushi to tie in with the brands new colour. The scope was huge – we needed to cover everything you might purchase from a round the world Holiday to a takeaway’. said Laura Hussey Creative Director and Partner.

40
Orchestrated across 40 countries

Every part of how the business represents itself has been reconsidered.

“Because we are at the heart of global commerce, Worldpay offers a distinctive approach and the power to instantly accept payments across boundaries,” says Patti Newcomer, Chief Marketing Officer of Worldpay US. “Our new brand highlights the worldwide nature of our business and our obsession with delivering outstanding performance to our customers.”

SomeOne worked for over a year to create a strategic approach to the newly invigorated brand analysing and redesigning hundreds of touch points. Everything from how the brand speaks to people, the imagery it uses, iconography it employs, to installations in the new and existing offices have been created by SomeOne.

120+
currencies now supported

‘With so much of the financial world languishing in a sea of blue and grey, we’ve employed a careful balance of reassurance and innovation to form the foundations for the reinvention of this sector — led by Worldpay ’ explains SomeOne co-founder Simon Manchipp, ‘It’s been a real privilege to be part of the brands reinvention — and refreshing to work with people who really see the value of considering every part of the customer journey.’

£6bn
London floatation planned (Source: The Financial Times, June 4th 2015)

Someone have been absolutely great to work with. The quality of the design has been outstanding. Equally importantly they have been a wonderful team to work with, always with a positive and helpful attitude and always seeking to find a solution however unreasonable our requests!

BRUCE KELSALLWorldpay